Shipping Policy
All orders from The Amber Cabinet, including Home Care Kits, individual remedies and empty kit cases, are carefully prepared and packed here in Australia.
We aim to have orders prepared and dispatched within two weeks, subject to any consultation requirements and once payment has been received.
Please note that preparation and dispatch times may occasionally vary.
All orders are sent via Australia Post, with tracking details provided by email once your parcel has been dispatched.
Please ensure the delivery address provided at the time of ordering is correct. Where a parcel is taken to your local post office for collection, it is the customer's responsibility to collect it within Australia Post's nominated collection period. If an order is returned to us because it was not collected, any additional postage costs required to resend the order will be the responsibility of the customer.
Unless a delivery service requiring a signature has been selected, parcels may be left in a safe place at the delivery address in accordance with Australia Post's delivery practices.
If you have any questions about your order or delivery, you're welcome to get in touch with The Amber Cabinet.
Refund & Returns Policy
We hope you’re happy with your order from The Amber Cabinet.
As our products are carefully prepared and packed for each order, we do not accept returns or offer refunds for change of mind.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at [email protected], including your order number and clear photographs of the item and packaging.
While every care is taken when preparing and packing your order, we understand that damage can occasionally occur during transit. Once we have reviewed the details provided, we’ll be in touch to arrange an appropriate resolution.
Nothing in this policy is intended to exclude or limit any rights you may have under Australian Consumer Law.
Privacy Policy
Last updated: September 2026
The Amber Cabinet respects your privacy and is committed to handling your personal information with care.
This Privacy Policy explains how The Amber Cabinet may collect, use, store and disclose your personal information when you visit this website, make a booking, submit an enquiry, purchase a product or otherwise communicate with us.
By using this website or providing your personal information to The Amber Cabinet, you acknowledge the practices described in this Privacy Policy.
Personal information we may collect
The information we collect will depend on how you interact with The Amber Cabinet and may include:
- your name, email address and telephone number;
- billing, delivery and postal address;
- information you provide when booking a consultation or contacting us;
- information you provide in connection with your consultation;
- order and transaction information, including products purchased and delivery details;
- payment and billing information processed in connection with your purchase;
- communications you have with The Amber Cabinet; and
- technical information associated with your use of the website, such as device, browser and website usage information.
How we collect your information
We may collect personal information directly from you when you:
- submit a contact form or enquiry;
- book or attend a consultation;
- place an order through our online shop;
- communicate with us by email or through the website; or
- otherwise voluntarily provide information to us.
Certain information may also be collected automatically when you use the website, including through cookies and similar technologies.
How we use your information
The Amber Cabinet may use your personal information to:
- manage and provide consultations;
- respond to enquiries and communicate with you;
- manage bookings, appointment confirmations, reminders, cancellations and rescheduling;
- process and fulfil orders;
- arrange delivery of products;
- process payments and maintain transaction records;
- administer and improve the website and services;
- maintain appropriate business and client records;
- protect the security of our website and services; and
- comply with applicable legal and regulatory obligations.
We will only use your personal information for purposes reasonably connected with the reason it was provided, or as otherwise permitted or required by law.
Health and consultation information
As part of providing homeopathic consultations, you may choose to provide information about your health, wellbeing, history or other personal circumstances.
The Amber Cabinet understands that this information is personal and will handle information provided in connection with consultations with care and confidentiality.
Please avoid sending sensitive or confidential health information through the general website contact form unless it is necessary for your enquiry. Information relevant to your consultation can be discussed through the appropriate consultation process.
Payments and third-party service providers
The Amber Cabinet may use trusted third-party service providers to operate parts of the website and business, including appointment scheduling, website hosting, email communications, payment processing and order delivery.
Where necessary to provide these services, relevant personal information may be processed by or disclosed to these providers.
Payment information may be processed directly by a third-party payment provider. The Amber Cabinet does not necessarily receive or retain your complete payment card details.
Orders and delivery
When you purchase remedies, kits, empty kit cases or other products from The Amber Cabinet, we may use your name, contact details, delivery address and order information to process and fulfil your order.
Relevant information may be provided to delivery providers, including Australia Post, where required to deliver your order.
Cookies and website information
This website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve the overall website experience.
You can usually manage or disable cookies through your browser settings. Disabling certain cookies may affect the way some parts of the website function.
Disclosure of personal information
The Amber Cabinet does not sell your personal information.
We may disclose personal information where reasonably necessary to operate the business and provide our services, including to service providers involved in website hosting, appointment scheduling, communications, payments, order fulfilment and delivery.
We may also disclose information where required or authorised by law.
Storage and security
The Amber Cabinet takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Personal information will be retained for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, professional and business record-keeping requirements.
Accessing or correcting your information
You may contact The Amber Cabinet if you would like to request access to personal information held about you or ask for information to be corrected.
We may need to verify your identity before responding to certain requests.
Third-party websites
This website may contain links to third-party websites or services. The Amber Cabinet is not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies before providing personal information.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our website, services, business practices or legal obligations.
The most current version will be made available on this website with the date of the latest update shown above.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
The Amber Cabinet
Email: [email protected]
Disclaimer
The information provided on The Amber Cabinet website is intended for general informational and educational purposes only. It is not intended to replace medical advice, diagnosis or treatment from a qualified healthcare professional.
Homeopathic consultations offered by The Amber Cabinet take an individual approach and are intended to support your personal wellbeing. No particular outcome or result can be guaranteed.
Information provided through this website, during consultations or in relation to homeopathic remedies should not be used as a reason to delay seeking medical care, disregard professional medical advice, or stop or alter prescribed medication without first consulting the healthcare professional responsible for your care.
If you are pregnant, breastfeeding, taking prescribed medication, receiving medical treatment, or have concerns about your health or your child's health, you should seek appropriate advice from a qualified healthcare professional.
In the event of a medical emergency or if you are experiencing serious or rapidly worsening symptoms, please seek immediate medical attention or contact the appropriate emergency service.
While reasonable care is taken to ensure information provided by The Amber Cabinet is accurate and current, information on this website is general in nature and may not be appropriate for every individual circumstance.
By using this website or engaging with the services of The Amber Cabinet, you acknowledge that you remain responsible for decisions relating to your own healthcare and wellbeing and, where applicable, the healthcare and wellbeing of a child in your care.
© The Amber Cabinet 2026. All Rights Reserved.